CloseKin Therapy

Terms of use

Last updated: 30 September 2026

These Terms apply to therapists and clinicians, parents and carers, and young people using CloseKin Therapy.

What CloseKin Therapy is

  • CloseKin Therapy is a digital between-session tool designed to support therapeutic work with young people aged 13 and over and their families.
  • A therapist can assign structured Connection Activities with a therapeutic focus for a young person and parent/carer to complete between sessions.
  • CloseKin Therapy is designed to support — not replace — the therapeutic relationship.

Who can use CloseKin Therapy

  • Young-person accounts are intended for people aged 13 or over.
  • Parent/carer and young-person accounts must only be linked appropriately.
  • Practitioner accounts are for authorised therapists or clinicians participating in or using CloseKin Therapy.
  • Users must provide accurate information where confirmation of age, role or relationship is required.

Practitioner responsibilities

  • Practitioners using CloseKin Therapy remain responsible for their own professional practice.
  • CloseKin Therapy does not replace:
  • professional judgement
  • clinical assessment
  • risk assessment
  • safeguarding procedures
  • clinical record-keeping obligations; or
  • the policies and procedures of the practitioner’s employer, organisation or professional body.
  • Practitioners must not rely on CloseKin Therapy to identify or alert them to risk.
  • Practitioners should review CloseKin engagement information as one source of information within their wider therapeutic work.

Family privacy

  • CloseKin Therapy deliberately separates private family conversations from therapist-visible engagement information.
  • Practitioners must not expect CloseKin Therapy to provide access to private parent-young person answer text.
  • A practitioner may see limited information about an activity they have assigned, including participation, completion, controlled barriers and usefulness responses.
  • Private family answers, private follow-ups, Memory Jar content and individual mood information are not made available through the therapist dashboard.

Acceptable use

  • You must not use CloseKin Therapy:
  • to threaten, shame, harass or coerce another person
  • to impersonate someone else
  • to access another person’s account without permission
  • to attempt to bypass privacy or security controls
  • to upload or share unlawful material
  • to misuse another person’s private information; or
  • in a way that could damage, disrupt or compromise the service.
  • Parents/carers and young people should use CloseKin respectfully.
  • Either family participant may choose not to answer a particular conversation prompt.

Account security

  • You are responsible for taking reasonable steps to keep your login information secure.
  • You should not knowingly allow another person to use your account.
  • If you believe someone has accessed your account without permission, contact:
  • hello@myclosekin.app

CloseKin Therapy is not monitoring

  • CloseKin Therapy does not provide continuous clinical or safeguarding monitoring.
  • Private family responses are not continuously reviewed by MYCLOSEKIN LTD or by the therapist through CloseKin Therapy.
  • A lack of activity, a barrier response, a usefulness response or any other engagement information must not be treated as an automated assessment of risk.

CloseKin Therapy is not an emergency service

  • Do not use CloseKin Therapy to request urgent help.
  • If someone is in immediate danger, call 999 or use an appropriate emergency or crisis service.

Clinical and medical information

  • CloseKin Therapy is a communication and between-session support tool.
  • The software itself does not provide medical diagnosis, clinical assessment or emergency intervention.
  • Nothing generated or displayed by CloseKin Therapy should replace appropriate professional assessment or advice.

Ending a Therapy link

  • A therapist-family link may be ended where therapy finishes, consent is withdrawn, the relationship is revoked or another appropriate reason applies.
  • Ending the Therapy link removes the former practitioner’s access to both new and historical Therapy engagement information through that link.
  • It does not give the practitioner access to the family’s private conversation history.

Closing or suspending accounts

  • Users may close their accounts subject to the options provided within the service and any information MYCLOSEKIN LTD is legally required or permitted to retain.
  • MYCLOSEKIN LTD may suspend or close access where reasonably necessary to:
  • protect users
  • protect the security of the service
  • investigate misuse
  • comply with law; or
  • respond to a serious breach of these Terms.

Availability and changes

  • We aim to provide a reliable service but cannot guarantee that CloseKin Therapy will always be available without interruption.
  • We may update or change features to improve security, privacy, usability or functionality.
  • Where a change materially affects users’ rights or how personal information is handled, we will provide appropriate information.

Intellectual property

  • CloseKin Therapy, its branding, original content, software, designs and materials are owned by or licensed to MYCLOSEKIN LTD unless stated otherwise.
  • Using CloseKin Therapy does not transfer ownership of that intellectual property to the user.
  • Users retain appropriate rights in content they personally provide, subject to the permissions required for CloseKin Therapy to store and display that content as part of the service.

Liability

  • Nothing in these Terms excludes or limits liability where UK law does not permit that liability to be excluded or limited.
  • CloseKin Therapy should not be relied upon as an emergency, crisis-monitoring, diagnostic or automated risk-assessment service.

Privacy

  • Use of personal information is explained in the CloseKin Therapy Privacy Notice and the Privacy information for Young People.

Contact

  • Questions about these Terms, privacy, security or use of CloseKin Therapy can be sent to:
  • hello@myclosekin.app
  • MYCLOSEKIN LTD Company number: 17426377 Registered office: 53 Sweeters Field Road, GU6 8UD

CloseKin is a conversation space for families aged 13 and over. It is not a monitoring tool, not a crisis service, and not a substitute for professional help. In an emergency, call 999.

Questions? hello@myclosekin.app