Terms of use

The rules we both agree to.

Plain-English terms for using CloseKin.

Who CloseKin is for

CloseKin is for young people aged 13 or over and their parent or legal guardian.
A parent confirms they are the guardian and that the young person is 13 or over before an invite code is created. The young person confirms their own age before joining.
If you are under 13, please do not use CloseKin. If we learn an account belongs to a child under 13, we close it and delete its data.

Acceptable use

Use CloseKin to talk with each other honestly and kindly.
Do not use it to pressure, threaten, shame or coerce the other person.
Do not share other people's private information, or anything illegal.
Either person can report a concern or leave the connection at any time, from Profile.

CloseKin is not monitoring

CloseKin cannot see location, messages, browsing or screen time. It only ever contains what you both choose to write in it.
Answers stay sealed until both people have replied. Nobody, including a parent, can read an answer early.

CloseKin is not a crisis service

We do not monitor answers and cannot respond to emergencies.
If you or someone else is at risk of harm, contact Childline (0800 1111), Samaritans (116 123) or call 999.

Ending your account

You can delete your account at any time from Profile. Deletion is immediate and cannot be undone.
We may suspend or close an account that breaks these terms or puts someone at risk.

Liability

CloseKin is provided as-is, as a conversation aid. It is not therapy, counselling or medical advice.
Nothing here limits our liability where the law does not allow it to be limited.

Contact

Questions about these terms, or a safeguarding concern: hello@myclosekin.app.

CloseKin is a conversation space for families aged 13 and over. It is not a monitoring tool, not a crisis service, and not a substitute for professional help. In an emergency, call 999.

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