CloseKin Therapy

Your privacy, in plain words

CloseKin Therapy is designed to help you and your parent or carer have useful conversations between therapy sessions. You deserve to know exactly what happens to your information.

What CloseKin knows about you

CloseKin may know things such as:
the email address you use to sign in
the name and avatar you choose
which activities your therapist has assigned
whether you took part in an activity
the answers you choose to write to your parent/carer; and
mood information if you choose to use a mood feature.
We don’t need things like your location, browsing history or screen time to provide CloseKin Therapy.

Who can read your private answers?

Your private conversation answers are for the parent/carer you are connected with.
Your therapist cannot read what you write to your parent/carer.
Where answers are sealed until you have both answered, neither of you can see the other person’s answer early.

What can my therapist see?

Your therapist can see some information about the activities they have given you and your parent/carer.
For example, they may see:
which activity they gave you
what the activity was intended to work on
whether you took part
whether your parent/carer took part
whether the activity was completed
when it was completed
a reason selected if it wasn’t completed
whether you said you talked another way; and
whether you selected Not really, A little or Yes when asked whether an activity was useful.
This helps your therapist talk with you about how the between-session work went.

What can’t my therapist see?

Your therapist cannot see:
what you privately wrote to your parent/carer
what your parent/carer privately wrote to you
private follow-up conversations
things saved privately in your Memory Jar
things saved as “Remember this about me”
your individual mood entries
a family mood score; or
a computer-generated score saying whether you, your family or your relationship is “at risk”, “good” or “bad”.
CloseKin doesn’t use your private answers to automatically diagnose you.

Your mood information

If you use a mood feature, your individual mood information stays private within the family experience.
Your therapist does not get a dashboard showing your individual mood scores or your family’s mood scores.

What we don’t do

We don’t:
track where you are
read your browsing history
monitor your screen time
sell your information
use your information to show you behavioural adverts
let your therapist read your private family answers; or
automatically diagnose you from what you write.

Your choices

You don’t have to answer every question.
You can choose what you want to write.
You can turn optional reminders off where that option is available.
You can make a privacy request yourself — you do not have to ask your parent/carer to do it for you.
You can ask us:
what information we hold about you
to correct something that’s wrong; or
to delete information where you have the right to do so.
You can also leave a connection or ask for your account to be deleted.

When therapy ends

When your therapist’s CloseKin link with your family ends, they can no longer see either new or earlier Therapy engagement information through that link.
Ending Therapy does not give the therapist access to the private conversations you’ve had with your parent/carer. Those private conversations stay private.

If something feels wrong

You can contact us at:
hello@myclosekin.app
If you’re worried about your safety or someone else’s safety, please speak to a trusted adult or appropriate support service.
CloseKin Therapy is not an emergency service and your private answers are not constantly watched by your therapist or by CloseKin.
If someone is in immediate danger, call 999.

CloseKin is a conversation space for families aged 13 and over. It is not a monitoring tool, not a crisis service, and not a substitute for professional help. In an emergency, call 999.

Questions? hello@myclosekin.app